Contact Us

What we can help with

• Factual corrections — outdated bonus figures, changed payment methods, broken links.
• Clarifications about anything explained on this site.
• Partnership, media and advertising enquiries.

What we cannot help with

We have no access to player accounts, balances, bonuses or verification queues. Messages about a pending withdrawal or a locked account cannot be actioned here and will only cost you time.

Contact Xbet Casino support directly through the live chat or the help centre inside your account — they can see your case and act on it immediately.

Reporting a problem with the site

If a page loads incorrectly, shows the wrong figures or links somewhere unexpected, tell us the page address and what you saw. Reports like these are the fastest way for us to fix errors.

Responsible gambling

Gambling is entertainment, never an income strategy. Set a deposit limit before you play, treat the money you stake as the price of the entertainment, and never chase a losing session with a larger bet.

Xbet Casino offers standard player-protection tools: deposit and loss limits, session reminders, cooling-off periods and self-exclusion. All of them can be requested from your account settings or from customer support.

• Only players aged 18+ may register.
• Never gamble with money set aside for rent, food or debts.
• Take a break if play stops being fun — use cool-off or self-exclusion.

Frequently asked questions

How quickly do you reply?

Usually within one to two working days.

Can you recover my account?

No. Only the operator can restore access to an account.

Do you offer bonus codes by email?

No. Any current offers are published openly on the site.

Can I write for you?

Yes — send a short note about your experience in the iGaming field.